This session will explore how team collaboration, cross-functional teamwork, user-centered communication, and creative problem-solving empower libraries to address complex eResource access challenges. Drawing on case studies from a medical library, participants will learn strategies to enhance team expertise, reduce service disruptions, and improve user satisfaction.
Effective collaboration among library staff, IT professionals, and vendors is crucial for resolving access issues efficiently. By fostering open communication and breaking down departmental silos, teams can work together to identify innovative solutions and implement them effectively. Case studies will highlight successful team efforts in overcoming these challenges.
Building a culture of collaboration and open-mindedness enables teams to approach problems from multiple perspectives, leading to more creative and effective solutions. Participants will discover best practices for maintaining clear communication with users during disruptions, emphasizing transparency, proactive engagement, and open dialogue. The session will also focus on innovative solutions that teams can implement to ensure continuous access while restoring services, such as direct access link options. Additionally, participants will learn how to build comprehensive testing plans that enable teams to quickly diagnose and identify issues, streamlining the troubleshooting process. Training staff on new technologies and creating adaptable workflows is essential for maintaining a flexible and efficient service delivery model. By embracing a a culture of continuous learning and innovation, teams can adapt to changing technologies and user needs. Finally, participants will learn actionable solutions for minimizing service disruptions through teamwork, including protocols for rapid response to access issues and tools that facilitate collaboration. Innovative approaches to integrating user feedback into service improvements will also be explored, ensuring that user needs are at the forefront of decision-making.
Learning Outcomes
Recognize the central role of teams in managing eResource access challenges.
Learn effective strategies for fostering a culture of collaboration within library settings.
Gain insights into user-centered communication strategies that maintain trust during disruptions.
Explore practical solutions for minimizing service interruptions through teamwork.
Understand the importance of training and documentation in adapting workflows for improved efficiency.lture of continuous learning and innovation, teams can adapt to changing technologies and user needs.
